For Patients: Release of Health Information
OrthoNY is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.
Request Submission for Third Party Requester
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.
*Important Note About Radiology Images
Radiology images (X‑rays, MRIs, CT scans) are not included with standard medical record requests. If you need copies of the actual radiology images—beyond the imaging report—please specifically indicate this in your request.
Frequently Asked Questions
When will my online medical record request be ready?
Your records will be ready in 3-5 business days from the receipt of your electronic request.
How do I check the status of my request?
Click here to check the status of your request.
How do I pay for my records and/or radiology images?
Click here to pay.
Are my X-Rays included in my records?
Radiology images (X‑rays, MRIs, CT scans) are not included with standard medical record requests. If you need copies of the actual radiology images—beyond the imaging report—please specifically indicate this in your request.
How do I contact Customer Service?
You may call (858) 244-1811. Chat with our support team by clicking here.
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