Patient Testimonials

I don’t understand the negative reviews because I had a great experience. I unfortunately fractured and then displaced my ankle while in RI and the ER there took X-rays and put a splint on me. They said I’d likely need surgery and could have it done there as I have a second home with my SO there but I chose to come home to NY for the remainder of my care. I went to the OrthoNY urgent care which was pretty busy but they still got me in fairly quickly and handled things as safely as possibly regarding Covid. I was then x-rayed and seen by Dr. Alfandre within a short period of time. He took a good look at my X-rays and ankle and also determined I’d need surgery. He explained he couldn’t do it right away because of the swelling but that he’d like to have it done ASAP. He was extremely nice and professional and made me feel confident in having surgery by him. They re-splinted me and scheduled me for surgery the following week as soon as the swelling went down and it was possible to do properly. Dr. Alfandre and his team handled my surgery so well. I was nervous because it was my first surgery but they made me feel calm and safe in their hands. My aftercare has been with Justina Mueller, the PA, and she is awesome. She’s so nice and explains everything so I can understand it as I have no experience in the medical field. Each staff member has made what would otherwise be a very miserable, painful experience as smooth and painless as possible. I now have my cast off and am on the mend and healing very well thanks to them. I couldn’t be more grateful.